Order Automation ROI Calculator
Estimate what manual WhatsApp order handling costs you today, and the payback on automating it — AI interprets and drafts, your ERP enforces the rules, your team approves.
Order Volume
Read the message, clarify, check stock and price, key the SO, confirm back
Returns
Identify items, trace the original sale, value the exchange, raise the paperwork
Team Cost
Everyone who takes WhatsApp orders, answers stock questions or processes returns, even part of their day
Per person. +15% employer EPF/SOCSO/EIS applied automatically
Team cost: RM 13,110/mo loaded. The volume sliders above decide how much of it goes on repetitive order work.
Automation & Investment
Share of this work handled end-to-end by AI without human correction. Mature deployments reach 80–90%; budget conservatively for month one.
Custom scope: ERP integration, SKU matching, approval workflow, returns
Order automation is Custom-package work, quoted per deployment. Business (RM 999/mo) is the lowest plan with advanced chatbots.
Hours spent today
318 hrs/mo
≈ 1.5 of your 3 coordinators, full-time, on repetitive work
Cost of manual handling
RM 6,686
51% of a RM 13,110/mo team, at RM 21.01/hr loaded
Labour saved by automation
RM 4,680/mo
223 hrs/mo (70% automated) ≈ 1.1 FTE freed
Net annual benefit
RM 31,565
After RM 2,050/mo platform + AI running cost
Payback on one-time build
13 months
RM 35,000 build ÷ RM 2,630 net monthly benefit. Every month after that is RM 2,630 to the bottom line.
Not counted in the numbers above
- Response time: orders and stock answers in seconds, 24/7 — not when a coordinator is next free.
- Keying errors: wrong item or quantity on a manually-typed order costs a delivery cycle plus a return to unwind.
- Audit trail: every message, interpretation, approval and ERP transaction traceable end-to-end.
- Credit control: blocked accounts and credit limits enforced before an order is taken, not discovered at month end.
What this class of system costs elsewhere
ERP-integrated AI agents that execute business transactions are priced as enterprise software, not as chat subscriptions. Published and procurement-reported figures, February 2026:
| Provider | Pricing model | Reported cost |
|---|---|---|
| Sierra | Outcome-based + platform minimum | US$150K/yr minimum, US$50–200K setup (≈ RM 900K+ year one) |
| Decagon | US$50K/yr platform + per-conversation | Median contract ≈ US$386K/yr (≈ RM 1.7M) |
| Ada | US$30K/yr platform + US$1.00–3.50 per conversation | Median contract ≈ US$70K/yr (≈ RM 315K) |
| Intercom Fin | Per resolution, no platform fee | US$0.99 per resolved conversation (≈ RM 4.50 each) |
| Custom agency build | One-time project (ERP-integrated ordering agent) | US$25K–60K+ (≈ RM 110K–270K), before returns/RMA scope |
| B2B WhatsApp ordering SaaS | Enterprise contract, quoted per deployment | Contact-sales pricing, ~6-week implementation |
Veya delivers this as a scoped one-time build on top of your platform subscription — typically a fraction of the figures above, because the inbox, AI agent, workflow engine and audit logging already exist.
Want these numbers for your business?
We scope order automation in phases — starting with a read-only pilot that proves interpretation accuracy on your real orders before any ERP write is enabled.
Talk to usEstimates only. Labour cost uses gross salary plus 15% employer contributions over a 26-day, 8-hour working month. Market figures are third-party reported (Vendr procurement data, vendor pricing pages, agency cost guides) and converted at 1 USD ≈ RM 4.50. See our pricing for platform plans.