Features
Unified Inbox
Manage all customer conversations in one place
Overview
The Unified Inbox is your central hub for managing all customer conversations across WhatsApp, Email, and other channels.
Features
Conversation List
The left sidebar shows all conversations:
- Unread - New messages requiring attention
- Assigned to me - Conversations assigned to you
- All - View all conversations
- Search - Find conversations by contact name or content
Conversation View
Select a conversation to see:
- Full message history
- Contact details
- Internal notes
- Message status (sent, delivered, read)
Quick Actions
- Assign - Assign to a team member
- Add Note - Add internal notes
- Template - Send a template message
- Close - Mark conversation as resolved
Message Types
Text Messages
Send and receive text messages with support for:
- Emoji
- Links (with previews)
- Mentions
Media Messages
- Images - View and send images
- Documents - Share PDFs, Word docs, etc.
- Audio - Voice messages
- Video - Video messages
Interactive Messages
For WhatsApp:
- Buttons - Quick reply buttons
- Lists - Selection lists
- Templates - Pre-approved message templates
Keyboard Shortcuts
| Shortcut | Action |
|---|---|
Ctrl + K | Search conversations |
Ctrl + Enter | Send message |
Ctrl + N | New conversation |
Tips
- Use templates for common responses
- Add notes for context when handing off
- Use segments to filter contacts
- Enable notifications to never miss a message