Getting Started
Introduction
Get started with Veya's omnichannel communication platform
Overview
Veya is a comprehensive omnichannel communication platform designed to help businesses manage customer conversations across multiple channels including WhatsApp and Email.
Core Concepts
Organizations
Your Veya account is organized around Organizations. Each organization has its own:
- Team members and roles
- Connected channels (WhatsApp, Email)
- Contacts and conversations
- Workflows and automations
- Campaigns and templates
Channels
Veya supports multiple communication channels:
- WhatsApp Business API - Connect your WhatsApp Business account to send and receive messages
- Email - Connect IMAP/SMTP accounts for email conversations
Inbox
The unified inbox allows your team to:
- View all conversations in one place
- Assign conversations to team members
- Add internal notes
- Use quick replies and templates
Workflows
Build automated workflows using our visual editor with 50+ integration blocks:
- Trigger on incoming messages
- Send automated responses
- Connect to external APIs
- Use AI for intelligent routing
Next Steps
- Quickstart Guide - Get up and running in minutes
- Installation - Set up your account